How Ascent Arboriculture Ltd collects, uses and protects your personal information. Last updated June 2026.
Note for review: this is a sensible standard privacy policy. Please read it through and confirm the details are correct for how you actually handle enquiries before the site goes live. If you're unsure on anything, a quick check with a solicitor or the ICO is worthwhile.
This website is operated by Ascent Arboriculture Ltd ("we", "us", "our"), a company registered in England and Wales (Company No. 12565247), registered office Sycamore House, Sutton Quays Business Park, Runcorn, WA7 3EH. We are the data controller responsible for your personal information. If you have any questions about this policy, contact us at james@ascentarb.com or 07947 308022.
When you contact us through this website or by phone or email, we may collect:
We use your information only to respond to your enquiry, provide a quote, carry out and deliver any work you instruct, and keep records relating to that work. We do not use your details for marketing without your consent, and we never sell your information to anyone.
Under UK GDPR, we process your information on the basis of taking steps at your request before entering into a contract (responding to your enquiry and providing a quote), performing a contract where you instruct us, and our legitimate interest in running and administering our business.
Our contact form uses a third-party form-delivery service to send your message and any attachments to us by email. Your information is transmitted to us for that purpose and is not used by that service for any other reason. Your enquiry and our reply are then held in our email account.
We keep enquiry information only for as long as needed to deal with your request. Where you instruct us to carry out work, we keep records relating to that work for as long as is reasonably necessary, including to meet our legal, insurance and professional obligations. After that, information is securely deleted.
You have the right to ask us for a copy of the personal information we hold about you, to correct it if it's wrong, to ask us to delete it, and to object to or restrict how we use it. To exercise any of these rights, contact us at james@ascentarb.com.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
This website uses only the cookies and similar technologies necessary for it to function properly. We don't use advertising or tracking cookies. If this changes in future, we'll update this policy and ask for your consent where required.
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Get in touch and we'll be glad to help.